FAQ - Herbalist's Best

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FAQ

Frequently Asked Questions

 

"The important thing is not to stop questioning. Curiosity has its own reason for existing."

Albert Einstein.

 

Q & A

What is your return policy?

 

Privacy Statement

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at herbalistsbest@gmail.com or mailing us at:
Herbalist's Best
401 East Las Olas Blvd, Suite 401-681 Fort Lauderdale, FL 33301

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at herbalistsbest@gmail.com or by mail at
Herbalist's Best
[Re: Privacy Compliance Officer]
401 East Las Olas Blvd, Suite 401-681, Fort Lauderdale, FL 33301

 

Shipping

 

SHIPPING

1. How long does shipping take?

Standard Shipping - approximately 1 week

Expedited Shipping - 2 business days

Priority Shipping - 1 business days

 

2. What shipping rates do you offer?

We also offer free standard shipping on all orders above $25.

*Note:Pricing may vary by location, please check it at the shipping info page. Click here  

Standard Shipping - starts from $5.95

Expedited Shipping -starts from $7.95

Two Days Shipping - starts from $9.99

One Day Shipping -starts from $12.99

 

3. Do you offer international shipment options?

Unfortunately at the moment we don't offer international shipments.

4. How do I get the free shipping option?

If your shopping cart is above $25 you will get the option of free standard shipping when you start your checkout process.

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Coupons and Discounts

 

1. How do I apply my coupon?

When you start your checkout process you will find a box where you can apply your discount. Just put the code in the discount box, click the apply button and your shopping cart will automatically re-calculate. You can apply the coupon anytime before you complete your order.

QUALITY

1. Are your products tested for purity and quality?

Absolutely. All our supplements are rigorously third party tested to guarantee quality and ensure purity and potency.

 

2. Is your lab registered with the FDA?

Yes. We use only the best and highest quality, scientifically tested ingredients, and all of our products are manufactured in the USA in an FDA-registered, state-of-the-art facility under the strict adherence to good manufacturing practices (GMPs).

 

3. Does this bottle have an inner seal?

Yes, the bottle has 3 layers of protection: an inner seal, a very tightly pressed lid and an outer neck seal around the lid.

 

Money Back Guarantee

Does the money back guarantee really work?

Absolutely. If you don’t like the product we will refund your money. No questions asked. Just let us know.

 

 

Where is your retail store? Can we find you over the counter?

 

Where is your retail store? Can we find you over the counter in local stores?

Unfortunately, no. Instead, we have chosen to make all of our supplements available only online through our secure server or through our exclusive store on Amazon.com. In this way we can give you the personal attention you need and provide answers to your questions by someone who really knows our supplements and not a store clerk who handles the sales of thousands of items. We sell directly to you to make sure you get the real product, not some knock-off, copy, or counterfeit product.

 

  Do you have more questions?

  If you can't find the answer you can also contact our support team at   Herbalist's Best Support

 

We wish you Best of Health and Happy Living!

Herbalist's Best team